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Resolving and Feedback

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Resolving Your Help Request

Resolve your own request from the Resolve button in the request header, which asks you to confirm first, or from the check-mark button on the floating widget, which opens the dialog straight away. Pick the status that fits:
  • I solved it myself
  • Staff helped me
  • A peer helped me
  • No time to wait
  • Other, which asks you for a note
The same dialog offers an optional thumbs-up or thumbs-down with a comment. If you skip it, a Feedback button stays on the resolved request so you can leave it later. Instructors can read this feedback and so can you; graders cannot.
Resolve Help Request dialog asking How was your issue resolved?, with the five options I solved it myself, Staff helped me, A peer helped me, No time to wait and Other each carrying a one-line description, none selected yet so an orange Please select an option above hint shows, then a Did we help? (optional) section with Helpful and Not Helpful buttons, and Cancel, Skip Feedback and Resolve Request buttons along the bottom
Staff can also mark your request resolved. When they do, no resolution status is recorded for it.
Once a request is resolved or closed, its chat becomes read-only, so save anything you still need from the conversation before you resolve.

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See also